Returns & FAQ

We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at f.ckfakefirends.brand@gmail.com .

Returns & Cancellations

Because all of our products are made to order specifically for you, we do not accept returns due to sizing issues or change of mind. However, we do accept returns in the case of quality issues or production defects.

Customers have 14 days after receiving their order to request a return for eligible cases. Items must be unworn, unwashed, and in their original condition.

Return shipping costs are the responsibility of the customer.

  • To initiate a return, contact us at f.ckfakefriends.brand@gmail.com and include:
    • Your order number
    • Clear photo(s) of the issue (e.g. print error, damage, etc.)

Returns that do not meet these criteria may be declined.

Cancellations

You may edit or cancel your order at any time before it goes to production by using the link provided in your confirmation email.
Once an order has entered production, cancellations are no longer possible unless there is a quality issue after delivery.

Refunds

Refunds are only issued in cases of confirmed production defects. If your order qualifies, your refund will be processed through the same payment method used.

  • PayPal: refunded within 24 business hours
  • Credit/Debit Card: appears within 7–10 business days depending on your bank

Donations, Tips & Subscriptions

  • Donations and tips are non-refundable once paid.
  • Membership subscriptions are non-refundable but can be cancelled anytime via your profile settings. The cancellation takes effect at the end of the current billing cycle.
  • Locked messages are non-refundable. If you experience issues accessing them, please contact us at f.ckfakefriends.brand@gmail.com.

International Orders

Orders shipped outside the US or EU may be subject to customs duties or taxes. These fees vary by country and are not included in the order total.
If charged, these fees are the customer’s responsibility.

Payments Accepted

We accept payments via:

  • Credit/debit cards
  • PayPal
  • Google Pay
  • Apple Pay

Note: Our store is managed via our e-commerce partner [Fourthwall](https://fourthwall.com), who also handles order processing and payments.

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at f.ckfakefriends.brand@gmail.com .

Refunds Policies

Product Orders Cancellation Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Cancellation Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at f.ckfakefriends.brand@gmail.com . We’ll be happy to troubleshoot the problem and find a resolution for you. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location.

International Orders

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.